Your privacy is non-negotiable.
Symphonies uses an end-to-end encrypted system to ensure your data is yours, and only yours.
It’s that simple — if your password is secure, so is your data.
Any privacy questions or requests can be sent to us at firstname.lastname@example.org.
We at Mindsense, makers of Symphonies, strongly support your privacy when you use our apps. In short: your data is yours.
We build our apps and our business to specifically support your right to privacy with your data. Our business is funded by selling software to you. We do not mine your data to profit off of it.
Besides your account profile (like your username), everything you save inside Symphonies is encryted end-to-end. That means it is encrypted locally on your machine before it's even synced. It cannot be decrypted by anyone without your password, and your password never leaves your local machine as a result of you using Symphonies so that no one else can decrypt your data (not even us!).
All purchases of Symphonies go through our payment processor Stripe. Your payment information (credit card number, expiration date, CVV code) is transmitted directly from your browser to Stripe. This payment information stays on Stripe's servers, and never goes through our servers; not even temporarily.
The purpose for keeping record of your purchase is to identify you as a customer when you contact us for support, request a receipt or invoice, or request a refund. We keep this information indefinitely to facilitate support interactions, unless you ask us to remove it. If you would like your payment information removed, contact us at email@example.com.
It was written in the overview above, but we'll share it here again: Besides your account profile (like your username), everything you save inside Symphonies is encryted end-to-end. That means it is encrypted locally on your machine before it's even synced. It cannot be decrypted by anyone without your password, and your password never leaves your local machine as a result of you using Symphonies so that no one else can decrypt your data (not even us!).
We use Userbase to handle user authentication, data encryption, and syncing. Besides Userbase, your in-app data is never sent to any other server or service.
We do not track any in-app usage or collect any in-app analytics.
When you request support from us via email, we collect your email address, and any information you send to us.
We collect this information to allow us to facilitate the support interaction with you. This information is kept indefinitely so that we may continue to support you more readily in the future, and to help us identify issues that need to be resolved. To request the removal of this information, contact us at firstname.lastname@example.org.
If you subscribe to our email update newsletter, for the purpose of sending you our email updates, your email address will be stored on the server of our mailing list vendor, MailChimp. To be removed from our mailing list, contact us at email@example.com.
We send very few messages to our email list every year — usually fewer than one message each month, on average.
We never share or sell your email address with any other party (other than our mailing list vendor for the purpose of sending out the email update newsletters).
After you subscribe to our newsletter, we keep your email address on the email list indefinitely, until you unsubscribe, which you can do at any time.
We do not collect analytics about visitors to our website.
When you visit a page which loads a video hosted on Vimeo or YouTube, your browser connects directly to the video host's servers. Their server is informed about which page on our website you visited. If you are logged into your Vimeo or YouTube account, they may associate this data with your account. Logging out of your Vimeo or YouTube account should prevent this behavior.
EU citizens wishing to exercise their rights under the General Data Protection Regulation, including access or erasure, may contact us with their request. Requests are recommended to be sent to firstname.lastname@example.org.
Whenever possible, we prefer to honor these requests for everyone, not just for EU citizens. Simply send your request to the above email address.
Symphonies does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take the necessary actions.
If you have any questions or concerns, you may contact us anytime at email@example.com.
Last updated on July 28, 2020.
Mindsense LLC, 711 Signal Mountain Rd. #127, Chattanooga, TN 37405